Services

Project and program management

This is the underpinning of our work with clients, large and small. Many organisations don’t have the in-house capabilities to manage complex change. We work with the internal team to plan and manage individual projects or larger programs of work.

Our approach is “light touch”, we work with your team to ensure that the projects and the program of work stay on time and budget and deliver the desired outcomes. We do this without burdening the organisation with complex project management methodologies and highly demanding reporting.

Innovative service design & integration

Our team began their working lives utilising soft systems methodologies to understand problem situations and to design feasible and desirable change in those situations. We have utilised and adapted those methodologies for more than 30 years.

Our approach is lightweight and aimed at rapid insights and designs. We have used these approaches in projects as diverse as optimising a $1.9 billion annual spending program to designing social impact bonds. We seek to iterate rapidly, providing insights and interventions that lead to change and thence to further insights, continuing the cycle of improvement.

Commercial constructs, agreement design & negotiation

Many small and medium organisations have existing relationships with legal partners. What is often missing is strong commercial capability. We have extensive experience in working with clients and their lawyers to design the commercial construct of agreements and to ensure that the deliverables, timelines and contract hurdles will deliver for our clients. Our experience includes working extensively with ICT related agreements.

We extend that work to negotiating agreements with third parties, managing delivery of those agreements and, where things go astray, managing the dispute in a sensible way to deliver commercial outcomes.

Facilitation & Team Coaching

Facilitation and coaching is an integral part of all of our work. Our goal is that the organisation and its people are more capable and more effective after our engagement than before. We get special satisfaction from seeing client team members grow and develop.

Not-for-Profit, For Purpose & SME

Increasingly we are finding that our clients in this space are challenged by the complexities at the interesection of technology and business. Organisations find themselves concerned about the risks that they and their customers face; about the risks of data breaches and data loss; and the best ways to address these issues. We work with you to simplify, clarify and interpret the issues. We help you to focus on the business imperatives and to address what really matters.

Clients in this sector are also acutely aware of the challenges they face. Their small scale or constrained resources present challenges in implementing change. We bring our sustainable capacity methodology to the table. We work with you to identify the organisation’s capacity for change and scope initiatives accordingly. We help you identify capacity gaps and fill those gaps effectively but sparingly. We work together to ensure that your organisation’s capacity is uplifted and that team members grow and develop. You achieve your change outcomes with our support and advice and without breaking the bank.